Shipping Policy

Last Updated: November 2024

1. Digital Service Delivery

Ad9Labs is a cloud-based software-as-a-service (SaaS) platform. We do not ship physical products. All our services, including AI video generation, avatar creation, and platform access, are delivered digitally and accessible immediately upon account creation.

2. Instant Access

2.1 Account Activation

Upon signing up for Ad9Labs:

  • Your account is activated immediately
  • You receive instant access to the platform at app.ad9labs.com
  • No shipping or delivery time is required
  • Access is available 24/7 from any device with an internet connection

2.2 Free Trial Access

When you start your free trial:

  • Immediate access to 50 avatar generations
  • Immediate access to 1 video generation
  • Full platform features available instantly
  • No waiting period or delivery time

3. Service Delivery

3.1 Video Generation

Generated videos are delivered digitally:

  • Videos are generated in the cloud using our AI technology
  • Completed videos are available for download immediately upon generation
  • Videos are stored in your account dashboard for future access
  • Download links are provided via email and in your account
  • No physical media or shipping required

3.2 Avatar Generation

Generated avatars are delivered digitally:

  • Avatars are created instantly using AI technology
  • Avatars are available in your account immediately
  • You can download avatars in various formats (PNG, JPG, etc.)
  • Avatars are stored in your account library for reuse

4. Geographic Availability

Ad9Labs services are available worldwide:

  • Our platform is accessible from any country with internet access
  • No geographic restrictions on service delivery
  • All services are delivered via the internet
  • No international shipping fees or customs duties
  • Service quality may vary based on local internet connectivity

5. Delivery Timeframes

5.1 Platform Access

Instant: Platform access is granted immediately upon account creation.

5.2 Avatar Generation

Instant to 2 minutes: Avatar generation typically completes within seconds to 2 minutes depending on complexity.

5.3 Video Generation

2-10 minutes: Video generation typically takes 2-10 minutes depending on:

  • Video duration (longer videos take more time)
  • Number of segments
  • Complexity of the request
  • Current server load

You will receive email notifications when your video is ready for download.

6. Download and Storage

All generated content is available for download:

  • Videos and avatars can be downloaded directly from your account dashboard
  • Content is stored in your account for a minimum of 90 days
  • You can download content multiple times during the storage period
  • Download links are provided via email notifications
  • No physical storage or shipping of media required

7. System Requirements

To access and use Ad9Labs services, you need:

  • A device (computer, tablet, or smartphone) with internet connectivity
  • A modern web browser (Chrome, Firefox, Safari, or Edge)
  • An active internet connection
  • No special software installation required
  • No physical hardware or equipment needed

8. Contact Us

If you have any questions about our Shipping Policy or service delivery, please contact us:

9. Policy Updates

We may update this Shipping Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.